Pat Layne was reading an emotional advertisement. The content of the ad caused Pat to sweat profusely. The researcher used the data from a(n) ________ to interpret or infer Pat's interest or attitude toward the advertisement.
a. primary research
b. eye camera device
c. galvanometer
d. voice-analysis device
Question 2
Sally is looking for a way to clearly communicate why her prospects should do business with her. Sally should learn how to:
a. Negotiate effectively d. Promote her product's features and benefits
b. Develop customer value propositions e. Develop effective visual aids
c. Handle buyer resistance