The key reasons that companies continue to offer coupons is to:
a. reduce costs for the company.
b. increase the per-unit profit margin.
c. prevent present customers from switching to other brands that offer coupons or promotional deals.
d. reduce their advertising costs.
Question 2
If you find that people you speak with often misinterpret your verbal messages, you should probably work on what?
a. Your sales presentation
b. Your listening skills
c. Your voice characteristics
d. Your understanding of proxemics
e. Asking new and different questions.
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