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Author Question: Salespeople often adapt their appearance and communication style to that of their customers. This ... (Read 145 times)

bcretired

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on: Jun 28, 2018
Salespeople often adapt their appearance and communication style to that of their customers. This helps them to build trust because their customers perceive them as being:
 a. Experts
  b. Customer oriented
  c. Compatible
  d. Candid
  e. Knowledgeable

Question 2

Which of the following is a way to handle missing data on an otherwise completed questionnaire?
 a. Leave the response blank.
 b. Randomly select an answer.
 c. Impute a value based on the respondent's choices to other questions.
 d. All of these choices.


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patma1981

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Reply #1 on: Jun 28, 2018
Answer to Question 1

C

Answer to Question 2

d


bcretired

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Reply #2 on: Jun 28, 2018
Thank you


patma1981

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Reply #3 on: Jun 28, 2018
No problemo


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