« previous next »

Author Question: Susan is a new sales rep who does not yet possess a great deal of product knowledge. She is often ... (Read 87 times)

AEWBW

  • Hero Member
  • *****
  • Posts: 579
on: Jun 28, 2018
Susan is a new sales rep who does not yet possess a great deal of product knowledge. She is often asked questions to which she does not know the answer. By being up front with her customers about not knowing the answers, Susan builds trust because she is perceived as:
 a. An expert
  b. Candid
  c. Compatible
  d. Competent
  e. Helpful

Question 2

Error that the respondent is not responsible for creating, such as when the interviewer marks a response incorrectly, is called:
 a. sampling error.
 b. editing error.
 c. respondent error.
 d. nonrespondent error.


mjbamaung

  • Sr. Member
  • ****
  • Posts: 343
Reply #1 on: Jun 28, 2018
Answer to Question 1

B

Answer to Question 2

d


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

Although the Roman numeral for the number 4 has always been taught to have been "IV," according to historians, the ancient Romans probably used "IIII" most of the time. This is partially backed up by the fact that early grandfather clocks displayed IIII for the number 4 instead of IV. Early clockmakers apparently thought that the IIII balanced out the VIII (used for the number 8) on the clock face and that it just looked better.

Did you know?

Allergies play a major part in the health of children. The most prevalent childhood allergies are milk, egg, soy, wheat, peanuts, tree nuts, and seafood.

Did you know?

In 1864, the first barbiturate (barbituric acid) was synthesized.

Did you know?

For about 100 years, scientists thought that peptic ulcers were caused by stress, spicy food, and alcohol. Later, researchers added stomach acid to the list of causes and began treating ulcers with antacids. Now it is known that peptic ulcers are predominantly caused by Helicobacter pylori, a spiral-shaped bacterium that normally exist in the stomach.

Did you know?

Many medications that are used to treat infertility are injected subcutaneously. This is easy to do using the anterior abdomen as the site of injection but avoiding the area directly around the belly button.

Deficient knowledge surgical procedures Deficient knowledge surgical procedures
J. M. W. Turner, Rain, Steam, and Speed—The Great Western Railway. J. M. W. Turner, Rain, Steam, and Speed—The Great Western Railway.
Courtyard of the Great Mosque of Damascus. Courtyard of the Great Mosque of Damascus.
Transposition of the great arteries. Transposition of the great arteries.
Importance of Considering Gestalt Principles in Product Design Importance of Considering Gestalt Principles in Product Design
Use the product rule to find derivative Use the product rule to find derivative
Video: Renal Failure

For a complete list of videos, visit our video library