Susan is a new sales rep who does not yet possess a great deal of product knowledge. She is often asked questions to which she does not know the answer. By being up front with her customers about not knowing the answers, Susan builds trust because she is perceived as:
a. An expert
b. Candid
c. Compatible
d. Competent
e. Helpful
Question 2
Error that the respondent is not responsible for creating, such as when the interviewer marks a response incorrectly, is called:
a. sampling error.
b. editing error.
c. respondent error.
d. nonrespondent error.
