Author Question: From a customer service perspective, global markets and strategy have four important ... (Read 61 times)

bobbie · **on:** Jun 28, 2018

From a customer service perspective, global markets and strategy have four important characteristics. Name them and select one to discuss.

Question 2

SEM conventionally uses maximum likelihood estimation.

Indicate whether the statement is true or false

amandalm · **Reply #1 on:** Jun 28, 2018

Answer to Question 1

First, companies attempt to standardize to reduce complexity, but they recognize that global markets need some customization. Second, global competition reduces the product life cycle since products can be copied or reengineered quickly by competitors. Third, traditional organizational structures and related business models frequently change since companies get more involved in outsourced manufacturing and some logistical activities such as transportation, warehousing, and order fulfillment. Fourth, globalization introduces more volatility and complexity. It is much more likely that supply chains will experience challenges with weather, terrorism, strikes, and other disruptions. The need for flexibility and responsiveness is a requisite for customer service through the supply chain.

Answer to Question 2

T