Which of the following statements is FALSE about the use of charts in a research presentation?
a. Bar charts can only be single scale charts.
b. Pie charts and one-scale bar charts are used for similar purposes.
c. When the relationship being captured is the change in a variable through time, the vertical form of the bar chart is preferred with the x-axis as the time axis.
d. A pictogram is essentially a bar chart.
e. A stratum chart is equivalent to a divided bar chart.
Question 2
Most customers prefer impersonal, self-service customer service channels.
a. True
b. False
Indicate whether the statement is true or false
