The post-sale follow-up enables the salesperson to do all of the following except _____.
a. present the client with a referral from another client
b. alleviate cognitive dissonance
c. determine any problems the client may be having
d. develop a stronger relationship with the client
e. All of these are correct.
Question 2
In order to be creative, excellent salespeople exhibit what characteristic, which is identified with making recommendations that might backfire or be ridiculed?
a. sense of humor
b. taking risk
c. sense of honesty
d. adaptability
e. enthusiasm
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