Which of the following are post sale follow-up methods available to salespeople for providing useful information to their customers?
a. A personal visit
b. Phone call
c. E-mail
d. Handwritten note
e. All the above
Question 2
The formation of organizational preferences and ultimately the organization's buying choice is determined by the _____ of the members of the buying center.
A) interaction structure
B) operating resources
C) relevant set
D) primary set
E) none of the answer choices.