Author Question: Many online retailing executives know that customer service is crucially important to e-marketing ... (Read 92 times)

arivle123 · **on:** Jun 29, 2018

Many online retailing executives know that customer service is crucially important to e-marketing success. One suggested strategy to achieve great customer service is
a. lower service standards to make them easier to attain.
b. automating functions such as order tracking and suggestive selling.
c. to hire as many customer service representatives as possible.
d. put all efforts into selling and worry about customer service later.
e. to fire any service representative who mistreats a customer.

Question 2

Logistics infrastructure in India is a strength that is facilitating the country's growth, and costs are extremely low at around 13 percent of GDP.

Indicate whether the statement is true or false