The first regulatory initiative by the federal authorities was ...

[kwoodring]

The first regulatory initiative by the federal authorities was the Pure Food and Drug Act that required manufacturers to list the active ingredients of their products on their labels.
 a. True
  b. False
 Indicate whether the statement is true or false

Question 2

When determining what it is doing right or wrong, the service organization should examine its performance from only the customers' point of view.
 
 Indicate whether the statement is true or false

[akudia]

Answer to Question 1

True

Answer to Question 2

F