Why is the training manual important to a franchise? a. it ...

[jCorn1234]

Why is the training manual important to a franchise?
 a. it affords the franchisor protection in case of a dispute or question about training.
  b. it helps the franchisee organize the information they need to know in order to function effectively.
  c. it offers a franchisee training approach to the franchisor.
  d. all of the above.

Question 2

There is not a strong link between customer loyalty, employee loyalty, and investor loyalty.
 
 Indicate whether the statement is true or false

[Anonymous]

Answer to Question 1

D. For the franchisor, the training manual not only offers a training approach, but also affords protection in case any dispute or question arises regarding appro-priateness of methods used in training franchisees. For franchisees, the manual provides an organized approach to the information they need to know in order to function effectively within the business environment of the franchisor. Thus, the manual provides a ready reference to refresh the memory or to solve a specific problem that arises during a workday.

Answer to Question 2

F