Author Question: Which of the following service strategy steps is typically considered the most difficult for service ... (Read 62 times)

sheilaspns · **on:** Jun 29, 2018

Which of the following service strategy steps is typically considered the most difficult for service organizations to carry out?
a. Planning the strategy
b. Designing the strategy
c. Implementing the strategy
d. Controlling the strategy
e. All of these steps are equally difficult to carry out.

Question 2

Which of the following questions is least important as a major critical issue for a new franchisor?
a. what is the target market for my product/service?
b. how should I price the products in my product line?
c. what guarantees, warranties or services should be provided to the customer?
d. who shall I hire as my secretary?

Sophiapenny · **Reply #1 on:** Jun 29, 2018

Answer to Question 1

c

Answer to Question 2

D. Critical issues that must be addressed prior to start-up deal with the customer, the market, my services but not an internal personnel decision.