Websites frequented by individuals with common interests where they can post facts, opinions, and personal experiences are known as .
a. paywalls
b. blogs
c. infomercials
d. creative boutiques
Question 2
Which of the following measure(s) is (are) used in a moment of truth impact analysis?
a. Customer expectations of the service organization at the contact point in question
b. Customers' past experiences that detracted from their perception of service excellence at the contact point in question
c. Customers' past experiences that enhanced their perceptions of the service organization at the contact point in question
d. Only measurements B and C are used in a moment of truth impact analysis.
e. All three measurements are used in a moment of truth impact analysis.
Play in Four Cultures Across cultures, play is the most common activity in early childhood. Source:
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