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Author Question: Websites frequented by individuals with common interests where they can post facts, opinions, and ... (Read 81 times)

lunatika

  • Hero Member
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  • Posts: 548
on: Jun 29, 2018
Websites frequented by individuals with common interests where they can post facts, opinions, and personal experiences are known as .
 a. paywalls
  b. blogs
  c. infomercials
  d. creative boutiques

Question 2

Which of the following measure(s) is (are) used in a moment of truth impact analysis?
 a. Customer expectations of the service organization at the contact point in question
  b. Customers' past experiences that detracted from their perception of service excellence at the contact point in question
  c. Customers' past experiences that enhanced their perceptions of the service organization at the contact point in question
  d. Only measurements B and C are used in a moment of truth impact analysis.
  e. All three measurements are used in a moment of truth impact analysis.


dmurph1496

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  • Posts: 343
Reply #1 on: Jun 29, 2018
Answer to Question 1

b

Answer to Question 2

e


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