The four most prevalent agency compensation methods are ...

[cnetterville]

The four most prevalent agency compensation methods are commission, consultant, external facilitator, and production facilitator plans.
 a. True
  b. False
 Indicate whether the statement is true or false

Question 2

Which, if any, is NOT a benefit associated with effective service recovery efforts?
 a. Customer dissatisfaction can be turned into customer satisfaction.
  b. Service recovery efforts can lead to improvements in the overall quality of service delivery.
  c. Service recovery efforts can reduce the incidence of bungled moments of truth.
  d. All of these are benefits associated with service recovery efforts.
  e. None of these are benefits associated with service recovery efforts.

[at]

Answer to Question 1

False

Answer to Question 2

d

[cnetterville]

Wow, this really help

[Liamb2179]

Thanks for the timely response, appreciate it