Author Question: The four most prevalent agency compensation methods are commission, consultant, external ... (Read 123 times)

cnetterville · **on:** Jun 29, 2018

The four most prevalent agency compensation methods are commission, consultant, external facilitator, and production facilitator plans.
a. True
b. False
Indicate whether the statement is true or false

Question 2

Which, if any, is NOT a benefit associated with effective service recovery efforts?
a. Customer dissatisfaction can be turned into customer satisfaction.
b. Service recovery efforts can lead to improvements in the overall quality of service delivery.
c. Service recovery efforts can reduce the incidence of bungled moments of truth.
d. All of these are benefits associated with service recovery efforts.
e. None of these are benefits associated with service recovery efforts.