Author Question: The simplest example of Web 2.0 is when consumers log on to the Internet and visit sites they choose ... (Read 47 times)

haleyc112 · **on:** Jun 29, 2018

The simplest example of Web 2.0 is when consumers log on to the Internet and visit sites they choose to visit for either information or shopping.
a. True
b. False
Indicate whether the statement is true or false

Question 2

A service profit chain recognizes that there is a strong connection between customer loyalty and
a. Employee loyalty
b. Investor loyalty
c. customer equity
d. Both a and b
e. Statements a, b, and c