To reduce the likelihood of customer rage, service managers are ...

[futuristic]

To reduce the likelihood of customer rage, service managers are recommended to perform all of the listed actions EXCEPT
 a. reduce common targets of customer rage in service encounters.
  b. take extra steps to prevent triggering rage.
  c. actively pursue treatments for preventing or managing customer rage.
  d. Each of the listed actions are recommended for reducing the likelihood of customer rage.
  e. None of the listed actions are recommended for reducing the likelihood of customer rage.

Question 2

Which of the following things is NOT true about the accounting process?
 a. it sometimes develops an imprecise picture of the franchise.
  b. it can measure the exact worth of a franchise.
  c. it consists of the measurement and record of money, assets, and resources and their flow through the franchise.
  d. its records are not exact.

[parshano]

Answer to Question 1

d

Answer to Question 2

B. Even good accounting records cannot measure the exact worth of a franchise. A common belief is that accounting records are exactthey are not. Neither the income statement nor the balance sheet information can give more than a rough picture of a business. The figures they contain are rough estimates. All businesses are highly dissimilar and complex and the actual cash, materials, land, buildings, inventory, incentives and morale make it impossible to develop a precise financial picture of the franchise.

[futuristic]

Gracias!

[bulacsom]

Great answer, keep it coming