Why would a franchise system monitor its external environment? a. ...

[piesebel]

Why would a franchise system monitor its external environment?
 a. to identify factors which may pose major threats to or provide significant opportunities for the franchise system.
  b. to develop a set of objectives to fit the mission and overall goals of the franchise system.
  c. to concentrate resources outside of the firm more than inside of the firm.
  d. to second-guess what its suppliers intend to do next.

Question 2

According to the servuction framework, other customers present at the service experience cannot significantly influence the benefits that a service customer receives from the service performance.
 
 Indicate whether the statement is true or false

[akpaschal]

Answer to Question 1

A. Identifying external threats and opportunities for the franchise system is integral to the strategic planning and operations processes of the franchise firm.

Answer to Question 2

F

[piesebel]

Thanks for the timely response, appreciate it

[ricroger]

YES! Correct, THANKS for helping me on my review