Answer to Question 1
All marketing communications decisions are designed to meet particular objectives. These are designated as brand awareness (brand recognition, recall), brand learn (brand knowledge, association, image, comprehension), brand feel (brand affect, attitude, preference, acceptance), brand do (purchase intention, trial purchase, actual purchase), repeat purchase (brand satisfaction, brand loyalty, brand commitment), brand sales (brand market share), and brand profit (cash flow) objectives; and decision outcomes are evaluated against these goals.
Answer to Question 2
C
Definition of brand satisfaction