What three elements should be used as the basis for designing ...

[mspears3]

What three elements should be used as the basis for designing customer service programs?
 a. In-store, post-purchase, and transient
  b. Product selection, product availability, and time spent looking
  c. Pretransaction, transaction, and posttransaction
  d. Product availability, searching time, and price
  e. Repair, personal selling, and warranty services

Question 2

Retailers have found out that some consumers prefer smaller stores, since these stores provide the convenience of being able to get in and out more quickly.
 
 Indicate whether the statement is true or false

[shaquita]

Answer to Question 1

C

Answer to Question 2

T

[mspears3]

Gracias!

[Alyson.hiatt@yahoo.com]

Thanks for the timely response, appreciate it