What is the first step in establishing formal controls? a. ...

[mikaylakyoung]

What is the first step in establishing formal controls?
 a. Performance standards need to be established.
  b. Performance needs to be measured.
  c. Frequent contact between the home-country and regional offices needs to be established.
  d. Managers should be rotated to different assignments.

Question 2

Which of the following statements is true regarding the motives and emotions of gift giving?
 A) People give gifts expecting to receive something in return.
  B) Agnosticism is a major reason behind people giving gifts.
  C) The process of receiving and returning gifts makes most people feel anxious.
  D) People who give gifts for altruistic reasons show their love for the receiver.
  E) Antagonism is a major reason behind people giving gifts.

[yotaSR5]

Answer to Question 1

A
Frequent contact between the home-country headquarters and the regional office and rotating managers are examples of informal controls. Before performance can be measured, standards (i.e., what to measure) must be established. This may be found in the Formal Controls section (17-3a).

Answer to Question 2

D

[mikaylakyoung]

Excellent

[raenoj]

TYSM