____________________ is a non-binding procedure that involves an ...

[tfester]

___________________ _ is a non-binding procedure that involves an independent third party.
 Fill in the blank(s) with correct word

Question 2

In a personal selling situation, ___________________ _ includes substantive aspects of the interaction, such as suggesting, offering or negotiating product-specific utilities and expectations.
 Fill in the blank(s) with correct word

[stanleka1]

Answer to Question 1

Mediation

Answer to Question 2

content

[tfester]

Gracias!

[coreycathey]

Thanks for the timely response, appreciate it