_____ is the continuous measuring of products, services, processes, activities, and practices against a firm's best competitors or those companies recognized as industry or functional leaders.
a. Benchmarking
b. TCO
c. TQM
d. Effectiveness
e. Efficiency
Question 2
Political instability can lead to protectionist measures on the part of the host-country government, whereas nationalism and claims to national sovereignty can lead to the failure of the economy.
Indicate whether the statement is true or false