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Author Question: It can take only a few months for a company to adequately develop a quality management system that ... (Read 55 times)

big1devin

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on: Jun 29, 2018
It can take only a few months for a company to adequately develop a quality management system that is competitive for the MBNQA.
 a. True
  b. False
 Indicate whether the statement is true or false

Question 2

What is the primary lesson behind the United Breaks Guitars case?
 A) Online video has the power to reach millions of people at a very low cost.
  B) Companies must be active in monitoring their brands online in order to respond in a timely manner to customer issues.
  C) A well-executed PR strategy can help control negative social media messages.
  D) Social media is only effective for customer complaints.
  E) Customer service should not be outsourced.


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hanadaa

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Reply #1 on: Jun 29, 2018
Answer to Question 1

FALSE

Answer to Question 2

B


big1devin

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Reply 2 on: Jun 29, 2018
Great answer, keep it coming :)

mcarey591

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Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

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