For the Indian workers employed by companies such as Nasscom, which of the following descriptions best describes them?
a. They are people with low education levels, working jobs that they like, with wages far beyond what they could be making otherwise.
b. They are people who see their work as highly demanding, pressurized, stressful, and burn-out frequently from these jobs.
c. They are mostly people who have college educations, come from upper-class families in India, and receive a high degree of job satisfaction.
d. They are people with no resources, lowly paid, and working in sweat shops for pennies an hour.
Question 2
Which of the following is an example of a type of service calls that can be offshored' by First World countries, such as the United States and the United Kingdom?
a. overflow telephone calls
b. off-hour temephone calls
c. basic customer services
d. all of the above
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