A business that asks employees to satisfy customers has just established what industrial and organizational psychologists call a(n) ____ criterion.
a. actual
b. theoretical
c. objective
d. subjective
Question 2
Phil just received a written evaluation from his supervisor that provides feedback about various aspects of Phil's work. Phil just received a(n) ____.
a. validation study
b. job analysis
c. assessment center
d. job performance appraisal