Author Question: Managers control service workers in each of the following ways, except for one. What is the ... (Read 60 times)

nummyann · **on:** Jul 2, 2018

Managers control service workers in each of the following ways, except for one. What is the EXCEPTION?

a. providing training.
b. electronic monitoring.
c. rewarding customers who find mistakes in worker procedures.
d. encouraging the general public to call misbehavior to the attention of management.
e. making an example of a customer who fails to observer the customer's role..

Question 2

Reasons students do not want to criticize the party scene include all of the following EXCEPT

a. parties are fun; most interaction is consensual, excitement meeting new people.
b. students are afraid of university and police officials and feel reporting problems will get them in trouble.
c. to do so would threaten many students' meaningful identities and lifestyle.
d. women enjoy sexy status as hot and many believe they are respected by men.