Competition, conflict, and group cohesiveness:
A. Are always good for productivity in an organization.
B. Interfere with productivity and should be eliminated whenever they are identified.
C. Can be either an asset or a liability to productivity.
D. Do not occur among helping professionals.
Question 2
Herzberg's job enrichment methods entailed:
A. Offering more decision-making opportunities to support staff.
B. Building in more motivators to increase productivity of staff.
C. Having staff switch jobs at regular intervals.
D. Supporting organized labor in demanding higher salaries and better fringe benefits.
Good computer skills are now required to be a successful member of an office staff.
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