What is benchmarking? What will be an ideal ...

[asd123]

What is benchmarking?
 
  What will be an ideal response?

Question 2

Which of the following is NOT one of the methods Marriott uses to handle employee grievances?
 
  A) Assigning a mediator to handle disputes
  B) Creating an employee hotline for complaints
  C) Developing a legal team to administer decisions
  D) Establishing a panel of peers to make binding decisions

[Mollythedog]

Answer to Question 1

Benchmarking is the comparison of your company's performance against that of other companies in your industry  or against best practices, standards, or certification criteria. Benchmarking is what you are doing when you create a competitive comparison for marketing purposes or when you compare your projected or actual financial ratios to industry levels.

Answer to Question 2

Answer: C