When Joe tells the employees that he is sure they can fulfill the ...

[nevelica]

When Joe tells the employees that he is sure they can fulfill the schedule because they are the ones who get going when the going gets tough, he is performing which management process?
 
  A) controlling
  B) leading
  C) planning
  D) organizing

Question 2

When Don meets with Phil to discuss Phil's output decline, in which management role will Don be operating?
 
  A) leader
  B) figurehead
  C) disseminator
  D) spokesperson

[joanwhite]

Answer to Question 1

Answer: B
Explanation: Leading involves motivating employees and getting them to the point where they take ownership of their task and are internally driven to do a good job. Since Joe is appealing to these impulses, he is demonstrating leadership. Leading is the only function that specifically involves motivating workers, so it is the only choice that fits for this question. Motivation is not a critical component of controlling, planning, or organizing.

Answer to Question 2

Answer: A
Explanation: A person who resolves conflicts and fixes tricky situations that involve people is being a leader. Don's ability to point out Phil's failings while at the same time exhorting Phil to do better in the future is evidence of Don's leadership talent. Since both disseminator and spokesperson focus on informational rather than motivational issues, neither matches Don's role in this task. Being a figurehead is an interpersonal role, but it does not involve ironing out interpersonal problems, so it is not the correct choice here.

[nevelica]

Excellent

[tranoy]

TYSM