The feeling of disturbance or anxiety you experience when you ...

[mmm]

The feeling of disturbance or anxiety you experience when you meet a temporary block to your
  immediate goal is called
 
  A) a productivity block. B) fatigue.
  C) a psychological block. D) frustration.

Question 2

If you were an outside consultant attending the meeting, what advice would you give Ken? What advice would you give Ruth?
 
  What will be an ideal response?

[jaykayy05]

Answer to Question 1

D

Answer to Question 2

Answer: Advice to Ken: Be consistent in your feedback. Becoming frustrated with an employee for following rules and for not following rules sends a confusing message about what his or her priorities should be. Allow Ruth to exercise some discretion and enjoy some small wins. Show her that you trust her, and she will not let you down. Employees want to do a good job and succeed. (Students may have more ideas, but these would be sufficient.)
Advice to Ruth: If you are not feeling supported, feel free to speak up. Ken may not be aware how his actions are perceived. If you are unsure whether you are permitted to make an exception to the rules or you are not aware what the rules or customs are, contact Ken or another manager to clarify.