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Author Question: Which of the following is a correct argument in favor of emotional intelligence (EI)? A) EI ... (Read 94 times)

stephzh

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on: Jul 6, 2018
Which of the following is a correct argument in favor of emotional intelligence (EI)?
 
  A) EI accurately indicates linguistic abilities of a person.
  B) EI is a simple and straightforward concept.
  C) The concept of EI has a biological base.
  D) EI can be measured easily.
  E) The concept of EI is different from intelligence and personality.

Question 2

The evidence indicates that satisfied employees increase customer satisfaction and loyalty.
 
  Indicate whether the statement is true or false
Essentials of Organizational Behavior ¦ Robins, Judge ¦ 14th Edition
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lindahyatt42

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Reply #1 on: Jul 6, 2018
Answer to Question 1

C
Explanation: C) A study suggests EI is neurologically based in a way that's unrelated to standard measures of intelligence. There is also evidence EI is genetically influenced, further supporting the idea that it measures a real underlying biological factor.

Answer to Question 2

TRUE
Explanation: Satisfied employees increase customer satisfaction and loyalty.


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