Which source of conflict is one of the more difficult to resolve? ...

[colton]

Which source of conflict is one of the more difficult to resolve?
 
  A) Personal differences
  B) Informational deficiency
  C) Role incompatibility
  D) Environmental stress

Question 2

You recently hired individuals from China, Japan, and Korea to your office. What type of interpersonal conflict would be most likely?
 
  A) Personal differences
  B) Informational deficiency
  C) Role incompatibility
  D) Environmental stress
  E) There would be no conflict, as all the new hires are Asian.

[jessofishing]

Answer to Question 1

Answer: A
Explanation: A) Correct. This is because conflict stemming from personal differences can be highly emotional and take on moral overtones.
B) Incorrect. In the case of informational deficiency, clarifying previous messages or obtaining additional information generally resolves the dispute.
C) Incorrect. Role incompatibility is hard to resolve and usually requires the mediation of a common supervisor, but it is not as difficult as personal differences.
D) Incorrect. Environmental stress is typically intense, but dissipates quickly once individuals' stress levels are lowered.

Answer to Question 2

Answer: A
Explanation: A) Correct. Though all three hires are from Asia, they bring with them very different backgrounds and perspectives. These different backgrounds can give rise to very different ideas, goals, and values.
B) Incorrect. Informational deficiency occurs when an important message is not delivered or a boss's instructions are misinterpreted.
C) Incorrect. There is no evidence that these individuals have interdependent tasks but incompatible roles.
D) Incorrect. Environmental stress is typically caused by uncertainty, downsizing, or scarcity. None of these is present here.
E) Incorrect. Though all three hires are from Asia, they bring with them very different backgrounds and perspectives.