In dealing with an employee that is performing below ...

[mwit1967]

In dealing with an employee that is performing below expectations, a manager should first reprimand and then redirect the employee's behavior.
 
  Indicate whether the statement is true or false.

Question 2

Ignoring inappropriate behavior as a means of changing behavior often doesn't work because the nonresponse may be seen as positive reinforcement.
 
  Indicate whether the statement is true or false.

[choc0chan]

Answer to Question 1

Answer: TRUE
Explanation: These first two steps of shaping behavior are used to extinguish unacceptable behaviors and replace them with acceptable ones.

Answer to Question 2

Answer: TRUE
Explanation: If an employee expects a reprimand and instead receives no response, it will be seen as positive reinforcement. On the other hand, if an employee expects a positive response and receives no response, it may be seen as negative reinforcement.