Answer to Question 1
Answer: B
Explanation: A) Incorrect. Though this may be an inaccurate representation of reality, this is not the reason the statement is useless. The problem with this communication (global communication) is that it is not useful because it cuts off dialogue by denying alternatives; the possible responses of the listener are either defensiveness or unproductive argument.
B) Correct. The problem with this communication (global communication) is that it is not useful because it cuts off dialogue by denying alternatives; the possible responses of the listener are either defensiveness or unproductive argument.
C) Incorrect. The problem with this communication (global communication) is that it is not useful because it cuts off dialogue by denying alternatives; the possible responses of the listener are either defensiveness or unproductive argument.
D) Incorrect. Though this statement may disparage the other person's opinions, it does not disparage his or her identity. The problem with this communication (global communication) is that it is not useful because it cuts off dialogue by denying alternatives; the possible responses of the listener are either defensiveness or unproductive argument.
Answer to Question 2
Answer: C
Explanation: A) Incorrect. Finishing your brother's sentences is invalidating or disrespectful.
B) Incorrect. Problem-oriented communication focuses on problems and issues that can be changed. Finishing your brother's sentences is invalidating or disrespectful.
C) Correct. Finishing your brother's sentences is invalidating because it is disrespectful.
D) Incorrect. Evaluative communication makes a judgment about the propriety of another's actions instead of describing the events from an objective standpoint. This communication is problematic because it is disrespectful and invalidating.
E) Incorrect. Validating communication expresses respect. Finishing your brother's sentences is invalidating or disrespectful.