Answer to Question 1
Answer: C
Explanation: A) Incorrect. In order for supportive communication to be effective, the message must be clearly understood. Supportive communication means that the message is delivered accurately and relationships are enhanced.
B) Incorrect. Supportive communication is not just saying what other people want to hear. It also consists of dealing with the difficult or negative feedback in a productive manner. Supportive communication means that the message is delivered accurately and relationships are enhanced.
C) Correct. Supportive communication consists of dealing with the difficult or negative feedback in a productive manner. This means that the message is delivered accurately and relationships are enhanced.
D) Incorrect. Supportive communication will improve your managerial abilities. Supportive communication means that the message is delivered accurately and relationships are enhanced.
Answer to Question 2
Answer: C
Explanation: A) Incorrect. The most important skill in building and strengthening positive relationships is the ability to communicate with people in a way that enhances feelings of trust, openness, and support.
B) Incorrect. The most important skill in building and strengthening positive relationships is the ability to communicate with people in a way that enhances feelings of trust, openness, and support.
C) Correct. The most important skill in building and strengthening positive relationships is the ability to communicate with people in a way that enhances feelings of trust, openness, and support.
D) Incorrect. The most important skill in building and strengthening positive relationships is the ability to communicate with people in a way that enhances feelings of trust, openness, and support.