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Author Question: To reduce the situational stress his workers felt, Tom decided to hire a customer relations group. ... (Read 66 times)

mikaylakyoung

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To reduce the situational stress his workers felt, Tom decided to hire a customer relations group.
 
  Tom believed this new group could deal firsthand with customer inquiries and therefore reduce the burden his employees currently had of responding to customers. Is this a good idea or a bad idea? Why?
  A) This is a good idea, it will eliminate stress.
  B) This is a bad idea, it increases the number of feedback channels.
  C) This is a bad idea, it promotes filtered communication.
  D) This is a good idea, it promotes one contact for the customer.

Question 2

Discuss the grapevine.
 
  What will be an ideal response?


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patma1981

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mikaylakyoung

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Reply 2 on: Jul 6, 2018
Gracias!


flexer1n1

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Reply 3 on: Yesterday
Great answer, keep it coming :)

 

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