Author Question: Marsha is the manager at a bank, with 30 employees reporting to her. Many of her staff are extremely ... (Read 45 times)

Chloeellawright · **on:** Jul 6, 2018

Marsha is the manager at a bank, with 30 employees reporting to her. Many of her staff are extremely impressed with the way she handles her work and the people at the bank. They take pride in being associated with her team.

She is not only fair and understanding, but ensures that the deserving employees are compensated well. Which two sources of power does Marsha use in this example?
A) reward and referent power
B) referent and coercive power
C) expert and reward power
D) referent and expert power

Question 2

The most dominant component of credibility is ________.

A) expertise
B) status
C) authority
D) honesty