List and discuss the barriers to effective communication that ...

[wenmo]

List and discuss the barriers to effective communication that managers face. Include a specific example of each barrier to support your answer.
 
  What will be an ideal response?

Question 2

Which of the following helps an individual to understand the actual content of a message?
 
  A) antipathy
  B) empathy
  C) apathy
  D) sympathy

[lou]

Answer to Question 1

Answer:
a. Filtering is the deliberate manipulation of information to make it appear more favorable to the receiver. For example, when a person tells his or her manager what the manager wants to hear, that individual is filtering information.
b. Emotions  How a receiver feels when a message is received influences how he or she interprets it. Extreme emotions are most likely to hinder effective communication. In such instances, people often disregard rational and objective thinking processes and substitute emotional judgments.
c. Information overload occurs when the amount of information a person is required to work with exceeds that individual's processing capacity. When this happens people tend to select out, ignore, pass over, or forget information. Or they may put off further processing until the overload situation is over.
d. Defensiveness  When people feel threatened, they tend to react in ways that reduce their ability to achieve mutual understanding. They may verbally attack others, make sarcastic remarks, be overly judgmental, and question others' motives.
e. Language  Words mean different things to different people. Age, education, and cultural background are three of the more obvious variables that influence the language a person uses and the definitions he or she gives to words. People may speak the same language, but use of that language is far from uniform. Senders tend to assume that the words and phrases they use mean the same to the receiver as they do to them. This is incorrect.
f. National culture  Interpersonal communication isn't conducted in the same way around the world. In the United States, communication patterns tend to be individually oriented and clearly spelled out. U.S. managers rely heavily on memoranda, announcements, position papers, and other formal forms of communication to state their positions on issues. In collectivist countries, such as Japan, there's more interaction for its own sake and a more informal manner of interpersonal contact.

Answer to Question 2

Answer: B