Which of the following is true for active listeners?
A) They should avoid making eye contact and nodding as this will distract the speaker.
B) They should not interrupt the speaker, but should feel free to ask questions about the topic.
C) They should listen for full meaning and avoid paraphrasing what the speaker is saying.
D) Developing empathy for the speaker is not advised as it proves an emotional barrier to listening.
Question 2
As the employees began to leave the meeting room, some were overheard grumbling that those at the top were just profiteers, that it didn't make any difference to Leona if employees lost their jobs.
Which barrier to effective communications do these statements represent?
A) language
B) information overload
C) defensiveness
D) filtering
Active and passive immunity
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