In order to make their firm a learning organization, managers ...

[ENagel]

In order to make their firm a learning organization, managers should ________.
 
  A) increase the number of hierarchical levels in the organization
  B) avoid the use of cross-functional teams
  C) penalize mistakes
  D) increase the degree of departmentalization
  E) redesign the organizational structure

Question 2

________ involves correcting errors by modifying the organization's objectives, policies, and standard routines.
 
  A) Action research
  B) Double-loop learning
  C) Process reengineering
  D) Single-loop learning
  E) Organizational restructuring

[Madisongo23]

Answer to Question 1

E
Explanation: E) The formal structure of an organization can be a serious impediment to learning. Flattening the structure, eliminating or combining departments, and increasing the use of cross-functional teams reinforces interdependence and reduces boundaries, helping to create a learning organization. Also, managers should reward people who take chances and make mistakes.

Answer to Question 2

B
Explanation: B) Learning organizations that use double-loop learning correct errors by modifying objectives, policies, and standard routines. Double-loop learning challenges deeply rooted assumptions and norms. It provides opportunities for radically different solutions to problems and dramatic jumps in improvement.