The time attendance system in the production division at MM, an automobile manufacturing company, was malfunctioning. Consequently, Greg Hill, one of the front-level managers, sent it for repair.
In the meantime, he placed a register where all workers of the production division had to provide their time of entry and exit from office. At the end of the week, when looking through the time logs, he had certain concerns about a group of employees. In the next week, he personally tracked the time this group of employees spent working and realized that they were reporting a greater number of working hours than they actually worked. This group engaged in a barrier to communication called ________.
A) selective perception
B) filtering
C) silence
D) communication apprehension
E) lying
Question 2
The selection process helps sustain the organization's culture by ________.
A) establishing and enforcing norms
B) hiring candidates who fit well within the organization
C) socializing the new employees
D) developing performance evaluation criteria
E) rewarding conformity
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