What is emotional labor? What is its relation to emotional ...

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What is emotional labor? What is its relation to emotional dissonance? Explain.
 
  What will be an ideal response?

Question 2

Which of the following is true with regard to the impact of diversity on team effectiveness?
 
  A) High levels of diversity among team members benefit the group from the stage of forming.
  B) Race and gender diversity bear the highest positive impact on team performance.
  C) Leadership has a negligible role to play in diverse teams because the members manage themselves autonomously.
  D) Elements of diversity are undesirable as they interfere with team processes in the long run.
  E) Cultural diversity serves as an asset for tasks that call for a variety of viewpoints once the team has worked out its differences.

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Answer to Question 1

Emotional labor may be defined as a situation in which an employee expresses organizationally desired emotions during interpersonal transactions at work. Emotional labor creates dilemmas and emotional dissonance for employees. Emotional dissonance may be explained as inconsistencies between the emotions people feel and the emotions they project. Emotional dissonance can take a heavy toll on employees, and bottled-up feelings of frustration, anger, and resentment can eventually lead to emotional exhaustion and burnout.

Answer to Question 2

E
Explanation: E) Cultural diversity does seem to be an asset for tasks that call for a variety of viewpoints. But culturally heterogeneous teams have more difficulty learning to work with each other and solving problems. The good news is that these difficulties seem to dissipate with time.