Answer to Question 1
Answer: FALSE
Answer to Question 2
Answer: Training and development is the heart of a continuous effort designed to improve employee competency and organizational performance. Training provides learners with the knowledge and skills needed for their present jobs, while development involves learning that goes beyond today's job and has a more long-term focus. T&D activities have the potential to align a firm's employees with its corporate strategies. Some possible strategic benefits of T&D include employee satisfaction, improved morale, higher retention, lower turnover, improved hiring, a better bottom line, and the fact that satisfied employees produce satisfied customers. Individuals and groups receive the bulk of T&D effort. However, some firms believe that to achieve needed change, they must move the entire organization in a different direction. Efforts to achieve this are the focus of organization development, which is the planned and systematic attempt to change the organization. OD education and training strategies are designed to develop a more open, productive, and compatible workplace despite differences in personalities, culture, or technologies.
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