Author Question: Emotional labor is governed by display rules. Indicate whether the statement is true or ... (Read 155 times)

Jipu 123 · **on:** Jul 7, 2018

Emotional labor is governed by display rules.

Indicate whether the statement is true or false

Question 2

Training is only used to enhance workers' skills beyond the minimum levels.

Indicate whether the statement is true or false

tuwy · **Reply #1 on:** Jul 7, 2018

Answer to Question 1

TRUE

Answer to Question 2

FALSE
Explanation: We often think that the goal of training is to improve employees' abilities beyond the minimum level required. Frequently, however, organizations use training to bring employees' skills up to some minimum required level.