Author Question: You just began working at a new company. On your first day they ask you to complete TPS reports. You ... (Read 18 times)

khang · **on:** Jul 7, 2018

You just began working at a new company. On your first day they ask you to complete TPS reports. You do not complete them, what type of failure is this and how should it be corrected?

A) Ability, it should be corrected with the necessary disciplinary action.
B) Motivation, it should be corrected with the necessary disciplinary action.
C) Motivation, it should be corrected with education and training.
D) Ability, it should be corrected with education and training.

Question 2

Customer intimacy focuses on customer service and satisfaction.

Indicate whether the statement is true or false.