The search for never-ending improvement requires a circular ...

[Alainaaa8]

The search for never-ending improvement requires a circular approach which is abbreviated PDCA. What does PDCA stand for?
 
  A) Promise, Deliver, Coerce, Achieve. B) Plan, Do, Cheat, Act.
  C) Process, Deliver, Charge, Account for. D) Plan, Do, Check, Act.

Question 2

__________ is a philosophy of management that's driven by the constant attainment of customer satisfaction through the continuous improvement of all organizational processes.
 
  A) Reengineering B) TQM
  C) Technology D) Process value analysis

[Fayaz00962]

Answer to Question 1

D

Answer to Question 2

B

[Alainaaa8]

TYSM

[adf223]

Gracias!