The three most common forms of teams are:
A) problem-solving teams / self-managed teams / cross functional teams.
B) production / quality / service.
C) unions / TQM groups / EIP groups.
D) performance groups / quality groups / human resources teams.
Question 2
________ involves the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in cost, quality, service, and speed.
A) Rightsizing
B) Reengineering
C) Employee empowerment
D) Total quality management
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