The best description of emotional contagion is ________.
A) Spreading positive emotions to others
B) Spreading negative emotions to others
C) Spreading positive or negative emotions to others
D) Impossible to measure because it's not readily displayed
Question 2
The traditional practice at work has been for employees to leave your baggage at the door which means when at work, don't bring any personal emotions or problems.
By asking employees to divorce themselves from the emotions from events in their personal lives while at work, what are employers trying to minimize?
A) Emotional labor
B) Emotional contagion
C) Emotional spillover
D) Felt emotions
Question 3
Which of the following approaches would be used by a manager who takes time to determine what each specific problem involves before creating a plan to address the issue?
A) The situational approach
B) The technical approach
C) The universal approach
D) The industrial approach
Question 4
In dealing with desk rage, experts suggest that you:
A) identify the trigger.
B) deal with the feud within the workplace.
C) try to confront the person.
D) encourage all involved to confront the issue immediately.
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