Transactive Memory Systems are the ways in which teams encode, store, and retrieve critical information necessary for doing their work. Of the following, select the best situational example of a Transactive Memory System:
a. Molly keeps track of all her own work files by an elaborate cross-referencing system.
b. Tom secretly stashes away all of the new business leads, so that he can follow up with them himself.
c. Karen keeps records on customer satisfaction reviews, and Kari keeps records on product reliability, but neither are aware of this.
d. Julia has considerable experience in product engineering and Nathan has a background in product parts sourcing, and they are able to remember more about a new client because each knows the other's skill set.
Question 2
In a longitudinal study of teams that worked together for over 5 years, a series of behavioral changes took place in these aging groups. Each of the following occurred EXCEPT:
a. behavioral stability.
b. selective exposure.
c. role assimilation.
d. group homogeneity.
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